Reference

Understand the Rules Before You Play

kota118 operates within a defined legal framework that sets out your rights, our obligations, and the conditions that apply to every account. Access and use of this platform depends on local law and is available only where permitted in your eligible region.

Account EligibilityPrivacy CommitmentJurisdiction-Dependent AccessDANA, OVO, GoPay Usage TermsFair Use Policy
kota118 Understand the Rules Before You Play
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Account security and data privacy are core to how we run this platform. We apply encryption across login, payment, and personal data flows, and we limit data retention to what is needed for your account and legal compliance purposes.

Data We Collect

We collect only what is needed to verify your identity, process DANA, OVO, or GoPay transactions, and maintain your account. No data is sold to third parties outside legal obligations.

Cookie and Tracking Policy

We use cookies to keep your session active and to remember preferences like language and wallet selection. You can manage cookie settings through your browser at any time.

Account Data Retention

Account records — including payment history linked to your OVO or GoPay wallet — are retained for the period required by applicable law and then securely deleted.

Request Your Data or Changes

You can request a copy of the data we hold on your account or ask for corrections through our email support channel. We respond to verified data requests within the window required by applicable rules.

LEGAL SUPPORT CONTACT

Reach Us About Policy Questions

If you have a question about how our legal terms apply to your specific account or transaction, our support team can help clarify. Use any of the channels below to get a direct response from someone who understands our account and payment policies.

Live Chat Start a chat session directly from your account dashboard. Our team handles legal and policy questions alongside standard account support during active hours.
Email Support Send a written query to our support address for detailed policy questions. Email is the right path if you need a documented response about account terms or data handling.
Account Notification Centre Major policy updates and term changes are delivered to your in-account notification centre first. Check there for any compliance or policy notices relevant to your account.

Common Questions About Our Terms

These are the questions we hear most often from people reviewing our legal terms and privacy policy. If yours is not here, reach out via live chat or email.

Account access is available to eligible adults where local law permits. We verify eligibility during registration, and access to specific features depends on your region and current regulations.

We collect only the data needed to operate your account and process payments through DANA, OVO, or GoPay. Data is stored securely and is not shared outside of legal or operational requirements.

Yes. Send a verified request through our email support channel and we will provide the account data we hold. Requests are handled within the timeframe required by applicable data rules.

We notify you of material changes through your in-account notification centre before they take effect. Continuing to use the platform after a notified update means you accept the revised terms.

Yes. Each e-wallet provider has its own terms that apply alongside ours. Your transaction records, including reference numbers, are visible inside your DANA, OVO, or GoPay app history.

Contact our support team via email with your account details and the specific correction you need. We review and update verified data requests as required under applicable rules.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.