Reference

How kota118 Handles Your Personal Information

Your account with kota118 involves personal data — from the wallet details you use with DANA, OVO, or GoPay to the device you log in from.

Account & wallet data protectedDANA, OVO, GoPay transaction recordsYour right to access or delete dataIndonesia-based account supportSecure session and device handling
kota118 How kota118 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you want to review, correct, or remove your personal data, our account support team handles these requests directly. Reach out through any of the channels below and include your registered account identifier so we can locate your records quickly.

Live Chat Open the chat window from your account dashboard. Our Indonesia support team reviews data requests and typically responds within the same session during active hours.
Email Support Send your data access or deletion request to our support address. Include your account ID and the specific data you are asking about so we can process it without delay.
Account Help Centre The Help Centre in your account settings has a dedicated privacy request form. Submit it there and track the status of your request without needing to follow up separately.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security and transparency go together here. Below is how we approach the four areas that matter most to your account privacy — from how long we keep records to how you get them removed.

Data Retention

Transaction and account records are kept for the period required under applicable regulations in eligible regions. Once that period passes, data is deleted or anonymised from active systems.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand platform usage. You can adjust non-essential cookie preferences from your browser or account settings at any time.

Account Security

Login sessions use encrypted connections and OTP verification to confirm your identity. If we detect an access attempt from an unrecognised device or location, your session is flagged for review.

Requesting Changes

To access, correct, or request deletion of your data, contact support with your account ID. We aim to acknowledge requests promptly and complete them within the timeframe required by applicable rules.

Common Questions About Your Data and Rights

Real questions from people managing their kota118 accounts — answered clearly and without legal filler.

We collect your name, contact details, and the e-wallet identifiers you link at registration — such as your DANA, OVO, or GoPay account reference — along with device and session data used to secure your login.

We share data only with payment processors and identity-verification partners who need it to complete your transactions. These partners are contractually required to handle your data only for those specific purposes.

Contact our support team via live chat or the privacy request form in your account Help Centre. Include your account ID and we will provide a summary of the data we hold for your account.

Yes. Submit a deletion request through support with your account ID. Some records may be retained for the period required by applicable regulations before full removal is completed.

Payment identifiers are transmitted over encrypted connections and stored with access controls that limit which systems can read them. We do not store full wallet credentials — only the reference needed to process your transaction.

This policy applies to all accounts accessing the platform from Indonesia, including players in Bekasi, where local law permits. Service availability depends on the regulations in your specific region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.